Troubleshooting: Flexispot Standing Desk Not Going Up

Are you having trouble with your Flexispot standing desk not going up? Don’t worry, there are several troubleshooting steps you can take to fix the issue.

In this article, we’ll go over some common causes of this problem and provide you with actionable solutions to get your desk back to its fully functioning state.

The first step in troubleshooting your Flexispot standing desk is to check the power source. Make sure that the desk is plugged into a working outlet and that the power cord is securely connected to both the desk and the outlet.

If the power source is not the issue, then it’s time to move on to the next steps and find a solution that works for you.

Check the Power Source

You need to make sure you’ve got the desk plugged into a working outlet, otherwise it’s going to stay as still as a statue. Double-check the power source to confirm it isn’t the culprit behind your desk’s malfunction.

Check if the outlet is working by plugging in another device, like a lamp or phone charger, to see if it turns on. If not, try another outlet or resetting the circuit breaker.

If the outlet is fine, then check the power cord of the desk. Make sure it’s properly inserted into the control box and the outlet. Sometimes, the cord might get loose, and it can cause the desk to stop functioning. If that’s the case, you need to secure the cord properly to ensure it doesn’t get loose again.

Lastly, inspect the control box for any signs of damage. Check the cables connected to the control box and see if there are any cuts or frays. If you find any damage, it’s best to contact the manufacturer or a professional technician to fix it. Don’t attempt to fix it yourself as it can be dangerous and can cause more harm than good.

By checking the power source of your desk, you can easily troubleshoot the problem and get your desk up and running in no time.

Reboot the Desk

First, try restarting the desk by unplugging it for a few seconds before plugging it back in. This may seem like a simple solution, but sometimes the desk’s system may need a quick reset. Once you have unplugged the desk, wait for a few seconds before plugging it back in. This will give the desk enough time to fully power down. After plugging it back in, try to raise the desk again to see if this solution worked.

If rebooting the desk did not work, you can try checking the control box. The control box is the small box that is attached to the underside of the desk. The control box is responsible for controlling the desk’s movements. Check if the control box is properly secured and connected to the desk. Sometimes, the control box may become loose or disconnected, causing the desk to stop working. If the control box is loose, secure it back into place. If it is disconnected, reconnect it to the desk.

Lastly, make sure that the desk is not overloaded. The desk has a weight capacity limit, and if the weight limit is exceeded, the desk may stop working. Check the table below to see the weight capacity limit of your desk. If the weight limit is exceeded, remove some items from the desk or adjust the weight distribution to ensure that the desk can easily lift up and down. By following these steps, you can troubleshoot your Flexispot standing desk and get it working again.

Desk Model Weight Capacity
ClassicRiser M5 33 lbs
ClassicRiser M6 44 lbs
ClassicRiser M7 44 lbs
Comhar All-in-One Standing Desk 110 lbs
E5 Electric Standing Desk 154 lbs
EN1 Electric Standing Desk 154 lbs
EN2 Electric Standing Desk 220 lbs

Check the Control Box

To get your desk moving again, let’s take a look at the control box attached to the underside of the desk. The control box is responsible for regulating the power supply to the desk’s motor, which controls its movement. If the control box isn’t functioning properly, it may disrupt the power supply and prevent the desk from going up or down.

First, check if the control box is properly connected to the power source. Check the cable connections to ensure that they’re securely attached to both the control box and the power outlet. If the connections are loose, tighten them to ensure a secure fit.

Also, make sure that the power outlet is functioning properly by plugging in another device to see if it works.

If the cable connections and power outlet are functioning properly, the next thing to check is the control box’s circuit board. Look for any signs of damage, such as cracks or burnt components. If you see any signs of damage, you may need to replace the control box entirely.

If there is no visible damage, you can try resetting the control box by unplugging it from the power source for a few minutes and then plugging it back in. This may help reset the circuit board and fix any issues that may be affecting the desk’s movement.

Adjust the Feet and Level

Now it’s time to adjust the feet and level of your Flexispot standing desk.

First, take a look at the desk feet and make sure they’re properly aligned. If they’re not, adjust them until they’re securely in place.

Next, use a level to ensure that your desk is evenly balanced. If it’s not, adjust the feet until you achieve a level surface.

Check the Desk Feet

Make sure your desk feet are securely in place before trying to raise the desk. This is an important step to ensure the safety of both you and your desk. Below are some steps to check and adjust your desk feet:

  1. Look under your desk and check if all the feet are touching the ground. If one or more of them aren’t, adjust them until they’re all firmly on the ground.

  2. Check if any of the feet are loose. If they’re loose, tighten them using a wrench or pliers.

  3. If your desk is on a carpeted floor, make sure the feet aren’t sinking into the carpet. If they are, you may need to purchase and install carpet sliders.

  4. If you have an uneven floor, you may need to adjust the feet at different heights to ensure your desk is level. Use a level tool to check if your desk is even.

By checking and adjusting your desk feet, you can ensure that your desk is stable and safe to use. If you still experience issues with your desk not going up, try the other troubleshooting tips or contact Flexispot customer support for further assistance.

Adjust the Desk Level

Adjusting the desk level can make all the difference in your standing experience, ensuring a comfortable and ergonomic position. If your FlexiSpot standing desk isn’t going up, it could be because the desk isn’t level. This can cause the desk to become stuck, making it difficult to raise or lower.

To adjust the desk level, start by checking the leveling feet. These are located at the bottom of each leg and can be adjusted to ensure the desk is stable and level. Use a level to check the desk’s surface, making sure it’s even and not tilted. If the desk isn’t level, adjust the leveling feet until it is.

Once the desk is level, try raising and lowering it to see if the issue has been resolved. If the problem persists, check the other troubleshooting steps or contact customer support for further assistance.

Lubricate the Joints

To effectively lubricate the joints of your Flexispot standing desk, you’ll need to use a silicone-based lubricant and apply it generously to the moving parts. This will help to reduce friction and ensure that your desk moves smoothly and easily.

Before applying the lubricant, make sure to clean the joints thoroughly to remove any dirt or debris that may have accumulated.

To lubricate the joints, start by applying the lubricant to the metal parts of the desk. You can use a cloth or a brush to apply the lubricant evenly and ensure that it covers all of the moving parts. Pay special attention to the areas where the joints connect, as these are the areas that are most prone to friction.

Once you’ve applied the lubricant, test your desk to make sure that it moves smoothly. If you notice any areas that are still stiff or difficult to move, apply more lubricant and try again.

With regular lubrication, your Flexispot standing desk should continue to operate smoothly and reliably for years to come.

Check for Obstructions

Now that you’ve tried lubricating the joints of your FlexiSpot standing desk and it’s still not going up, it’s time to move on to the next troubleshooting step. The next thing you’ll want to check for is any obstructions that may be blocking the desk from moving.

First, take a quick look around your desk to see if there are any items that may be blocking the way. This can include things like cables, books, or even just clutter that may have accumulated around the base of the desk. If you do find any obstructions, clear them away and try to lift the desk again.

If there are no visible obstructions, it’s possible that something may be stuck in the mechanism of the desk itself. This can be a bit trickier to diagnose, but you can start by looking at the legs of the desk to see if there are any screws or bolts that may have come loose and are causing the desk to get stuck. If you’re comfortable with it, you can also try taking a closer look at the motor and gears to see if there’s anything that’s jammed or not moving properly.

By checking for obstructions and making sure everything is properly secured, you’ll have a better chance of pinpointing the issue with your FlexiSpot standing desk. If neither of these troubleshooting steps help, it may be time to contact customer support for further assistance.

Contact Customer Support

If you’re still having issues with your standing desk despite checking for obstructions, it might be time to reach out to customer support for further assistance. Flexispot has a dedicated customer support team that can help troubleshoot any issues you may be experiencing with your desk. They can provide guidance on potential solutions or even arrange for a repair or replacement if necessary.

To contact customer support, you can visit the Flexispot website and navigate to the "Support"section. From there, you can find contact information for their support team, including phone numbers and email addresses. Make sure to have your desk’s model number and any relevant information about the issue you’re experiencing ready when you reach out to customer support.

It’s important to remember that Flexispot stands behind their products and wants to ensure that their customers are satisfied with their purchase. Don’t hesitate to reach out to customer support if you’re experiencing any issues with your standing desk. They’re there to help and can provide the assistance you need to get your desk back up and running.

Pros Cons
Quick response times Potential wait times on hold
Knowledgeable support staff Language barriers for non-English speakers
Comprehensive troubleshooting Limited availability on weekends
Multiple contact methods (phone, email) Limited hours of operation
Potential for repair or replacement Limited support for older models


So, you’ve tried everything you can think of, but your Flexispot standing desk still won’t go up. Don’t worry, there are a few more things you can try before calling customer support.

First, make sure the desk is plugged into a working power source and that the power cord is securely connected to both the desk and the outlet.

If that doesn’t work, try rebooting the desk by unplugging it for a few minutes and then plugging it back in.

If the problem persists, check the control box and adjust the feet and level of the desk.

Finally, lubricate the joints and check for any obstructions.

If you’ve exhausted all of these options and your desk still won’t go up, it’s time to contact customer support for further assistance. With a little troubleshooting, you’ll be back to enjoying the benefits of your standing desk in no time!